Refunds Policy

1Failed generations

1.1If a video or image generation fails — the model provider returns an error, times out, or delivers nothing — the credits it used are returned to your balance automatically. There is nothing to claim and no one to write to; the refund appears in your history as its own line.

2Unused purchased credits

2.1Credits you bought and have not spent can be refunded to the original payment method. Email [email protected] from your account address within 14 days of the purchase and tell us which purchase you mean.

2.2If part of a purchase has been spent, the unspent part of that purchase is refundable within the same 14 days.

3What cannot be refunded

3.1Credits already spent on generations that completed. A finished clip or image is delivered work, even when it is not quite what you had in mind; adjust the prompt, the model or the reference image and generate again.

3.2Bonus or promotional credits, including the extra credits that come with larger packs. They have no cash value and are removed from the balance when the purchase they came with is refunded.

4A note on expectations

4.1AI generation is not deterministic. A result that differs from your idea in framing, motion, faces, product detail or text is the nature of the medium rather than a failed generation, which is why we show every price before you start and why credits never expire — you can try again whenever you choose.

5Timing

5.1Approved refunds are issued to the card or wallet you paid with, normally within 5–10 business days depending on your bank. We cannot refund to a different card or account.

6Before a chargeback

6.1If a charge on your statement looks wrong, write to [email protected] first. We answer within one business day, and a refund through us is quicker than a dispute through your bank.