Contact

1Writing to us

1.1Tovesh is run by a small team, and every message is read by a person. The address for everything — support, billing, refunds, privacy requests and reports of misuse — is [email protected].

1.2We answer within one business day. Most questions are settled in a single reply.

2Making a request easy to answer

2.1Write from the email address on your Tovesh account, so we can find your balance and your library without asking.

2.2For a generation, quote the prompt or the time you started it, and say which model you used. A screenshot helps when the issue is visual — a warped hand, a product that changed shape, a clip that stopped early.

2.3For a payment, give the date, the amount and the last four digits of the card. Never send the full card number or its security code by email; we will never ask for them.

3Refunds and failed generations

3.1A failed generation needs no message: its credits return to your balance automatically. To have unused purchased credits refunded within 14 days of buying them, write to [email protected] and name the purchase. The Refunds Policy sets out the details.

4Privacy and deletion

4.1To delete your account and everything in it, or to ask what we hold about you, write from your account address. We confirm when it is done.

5Rights and misuse

5.1If you believe an output made on Tovesh uses your face, your photograph, your product or your work without permission, write to [email protected] with a link or a description and the grounds for your claim. We review every report and act on the ones that hold.

6The operator

6.1The registered details of the company that operates Tovesh — its legal name, country and registration number — appear in the footer of every page of tovesh.com and on the billing page, next to the payment methods.